Refund policy

Return and Refund Policy

Customer satisfaction is our highest concern at Heartland Liberty Nutrition.

If you have a concern about your purchase, contact support@heartlandlibertynutrition.com with your order number and an explanation of the issue. For damaged, defective, or incorrect items, please include photographs when available.

We review return, refund, and replacement requests on a case-by-case basis, except where a remedy is required by applicable law. This includes concerns about product satisfaction, damaged items, missing packages, and delivery problems.

Please contact us for return instructions before sending products back. We will explain the proposed resolution and any applicable shipping arrangements.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund.

European Union cancellation rights

Where EU withdrawal rights apply, you may notify us that you wish to cancel within 14 days after receiving your goods, without giving a reason. You must return the goods within 14 days after notifying us. Statutory exceptions may apply, including to qualifying sealed goods that become unsuitable for return for health or hygiene reasons after being unsealed.

For qualifying withdrawals, we will refund the purchase price and standard outbound delivery charges within the legally required period. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, as permitted by law.

Your legal rights

Nothing in this policy limits any cancellation, refund, replacement, or other consumer rights that cannot be excluded under applicable law.