FAQ
General
Personal Customer Care
Questions about a product or your order? Contact us—we're here to help.
What's the shipping cost?
We currently ship within the United States only, excluding Alaska and Hawaii. Free U.S. shipping on orders of $75 or more. Shipping for smaller orders is calculated at checkout.
When will I receive my products?
Orders are usually prepared and shipped within 1–5 business days. U.S. orders then typically arrive in 2–4 business days, so most orders arrive within 3–9 business days of being placed. All delivery times are estimates, and busy periods such as holidays may add extra time.
What is your return and refund policy?
Customer satisfaction is our highest concern. If you would like to request a return or refund, please contact support@heartlandlibertynutrition.com with your order number and an explanation of your concern. Requests are handled on a case-by-case basis. Please contact us before sending any products back. See our Return & Refund Policy for details.
How can I cancel my order?
Cancellation requests must reach us before your order begins processing, so please contact us as soon as possible. Cancellation isn't guaranteed. Once your order is being prepared or has shipped, it can no longer be cancelled.
How do you ensure product quality?
Our products are produced under strict quality control standards and manufacturing best practices, so you receive a quality product every time.
Can I track my order?
Yes. We'll email you a tracking link as soon as your order ships.
Do you ship internationally?
We currently ship within the United States only, excluding Alaska and Hawaii. International shipping is not available at this time.
Subscription
What are the benefits of subscribing?
Subscribers save 10% on every order and receive their products automatically every month, so you never run out. You can cancel or skip anytime before your next billing date.
How can I manage my subscription?
Use the Manage subscriptions link in our footer or the link in your subscription confirmation email to open your subscription portal. You can review your subscription and next billing date there. If you need help skipping an order, changing a delivery date, or cancelling, contact support@heartlandlibertynutrition.com before your next billing date.
Can I cancel my subscription anytime?
Yes. Cancel or skip before your next billing date to avoid the next charge. Cancelling stops future renewals. If a renewal has already been charged, contact us immediately; cancellation of that order depends on whether processing has begun. See our Return & Refund Policy for details.